FAQs
WHATS INCLUDED WITH MY HAIRCUT?
We offer one complimentary beverage with each appointment including some of our favorite local craft beers for clients who are of drinking age. For a description of services, please click here.
HOW DO I BOOK AN APPOINTMENT?
Appointments can be made online, on our Barons℠ mobile app, or by calling our shop at (901) 505-2242. Please note we require a valid credit card to reserve your appointment.
WHAT IF I NEED TO RESCHEDULE OR CANCEL?
To protect the integrity of our team's time and pay, we ask that such requests be made at least 2 hours prior to your appointment time to avoid a 50% cancellation fee. Changes within this window make it difficult for us to fill the appointment time we have reserved for you.
I'M RUNNING LATE. HOW MUCH TIME DO I HAVE BEFORE I CAN'T BE SERVICED?
Clients are encouraged to arrive early to Barons℠ whenever possible. If you are running behind, we offer a 10-minute grace period before you are considered a no-show and subject to our cancellation policy.
WHAT IS THE DIFFERENCE BETWEEN A BARBER AND STYLIST?
By law, a licensed barber is allowed to use a straight razor without a guard. Generally, stylists have more experience with shears whereas barbers focus more on clipper work. What makes Barons unique is that almost everyone is well versed in both.
CAN I OPT-OUT OF TEXT MESSAGES?
By entering your phone number on our website, you are agreeing to receive text messages from us. Message rates may apply. You can reply STOP to opt-out.
CAN YOU ACCOMMODATE ALL HAIR TEXTURES?
Yes, our team as a whole can accommodate all hair textures however only select team members have experience with ethnic hair. Please visit our team page to find who is best suited for you.
WHAT'S THE BEST WAY TO TIP MY BARBER?
Credit card tips are subject to taxes and merchant fees. The best way to make sure your barber receives their tip in full is cash.
WHAT IS YOUR RETURN POLICY?
Barons℠ gladly accept returns for apparel and accessories within 14 days. Items must be in their original condition with tags attached. We cannot accept returns for grooming items once their have been opened or used.
DO YOU SELL GIFT CARDS?
Yes, we do! You can buy them online or in-store. Cards cannot be redeemed for cash and will not be replaced if lost, stolen, or damaged.
CAN MY KIDS OR FAMILY ACCOMPANY ME TO MY APPOINTMENT?
Sure! However, we do ask that tablets, phones, and other electronic devices are connected to headphones or silenced to preserve the relaxing environment of our barbershop.